Welcomhotel by ITC Hotels, Pine N Peak, Pahalgam

Great ambience, very helpful and courteous staff, great food selection , great rooms.

The price point is quite high.

Very comfortable. Overlooking the river. Breathtaking views of mountains and trees. Excellent service.

Nothing in particular.

We had a great stay at the property. Food met our expectations. The staff is also friendly.

We had a late check in as our flight from Delhi was delayed. We were informed by the restaurant staff that as per our package- Breakfast and Dinner is included. We were aware that Breakfast was included but were pleasantly surprised that Dinner is also included. My Husband asked the staff to check once again about this. We were re-confirmed that dinner is included. Great, so we opted for Buffet dinner that day. The next day after having our Buffet dinner, we were given a bill to sign. We were astonished and were informed that there has been a miscommunication regarding our package details. What we did not like was the way the entire thing was handled. We wanted to give feedback for the same but none of your hotel staff bothered to let us know how we could do so. We did pay our food bill (were given a 20% discount). A Brand like ITC should know how to handle situations like these. Customer was mis-informed, is this customer's fault??? A miscommunication like this ruined our expectation. Although it is a minor issue, but this could have been handled a little more professionally. Apart from this issue, everything else was well taken care of.

This must be the best resort in Kashmir in terms of location, services & the staff response. Siraj & Fayaz of restaurant are the brightest stars. Also Surjeet & Javaid of security are the guys welcoming the guests with smile & helping them.

Comfortable but views were unspectacular and the rooms dated with bathrooms particularly small.

Landscape, view, staff

Serving staff talking and laughing in dining room. Too loud and too busy kicking with each other in dining room.

Everything was super perfect regarding this hotel. Rooms, services, staff, spa, game rooms.... everything was really great.

Location, gardens

room and bathroom are mediocre food is very ordinary Overall it’s over priced

Location was excellent. Breakfast was good. Staff was courteous and helpful.

My family and I stayed at this property for a couple of nights and we were very happy with our experience. The hotel is right next to a river, overlooking forests and mountains with pine trees, affording it beautiful views and a calming ambiance. The staff were polite, and we appreciated the attention that they provided to ensure that our stay was as comfortable as possible.

The staff was pleasurable especially the open air staff towards the Garden and buffet staff...

During the hotel being decently occupied, the guests were told to wait for breakfast buffet due to table's being unoccupied.

Beautiful property tucked away from the crowd. The staff are exceptional and they try so hard to make the guests comfortable and pleased. Waseem at the reception was very helpful and provided all assistance

Nothing to mention at all

Very good ambience and pine trees all around

The location was far off. Parking was insufficient.

Great location and good hospitality.

The mid level rooms. Although they were 15000/- more expensive than the regular rooms, they were located badly. We actually chose to shift to the regular rooms because of this.

Nice location with good garden and seating arrangments to lounge amongst the Pines and see the Lidder River below. Very helpful and attentive Staff. Arif and Shahid Maqbool went out of their way to make our stay memorable.

The Pahalgam Taxi Mafia holds all tourists to ransom and the hotel as well. Also there is a constant smell of Horse Urine and Dung around the hotel entrance

Location is superb , Lider river is flowing beside the property and you can hear the sound of stream through out the day . Pune trees are in and around the property and property is remotely located , so you won’t listen any noises and breathe pollution free air. Room service and house keeping are top notch . Hotel arranges vehicles for site seeing at a reasonable cost decided by taxi association.

It’s too much over priced . There is only one restaurant in the property with limited menu . Taste is above average . Property is small . No activities other than carroms chess small pool table and table tennis . Bon fire is arranged at the charge of Rs 5000. Guests will be paying only for the location . AC does not function properly and automatically will be cut off during night .

Everything was good except sitting arrangements in the room

Sitting area should be facing towards mountains to have greater and enjoyable view for Room no 104.where I stayed. Bathroom commode should not be very near to door and washbasin. It should be rearranged.

Room and hospitality by Mr Anees ( Sits at Reception ) was top notch .

All good , hoping they complete balcony work so that guest can experience that too. Thank you

Lovely garden and views and homely ambience

Great location, good food, excellent service!!!